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Explore our step-by-step guides, master backup recovery, or get in touch directly with our developer team.
Backups & Recovery
Learn how to generate encrypted .enc backups, configure local Google Drive/OneDrive sync folders,
and restore previous financial ledgers safely.
Microsoft Store & Pro Billing
Manage your Microsoft Store Pro subscriptions, license re-activation on new PCs, invoicing, and subscription cancellation through your Microsoft Account.
View Store Guide →Salary & Statutory Tax Rules
Understand statutory EPF (8% employee, 12% employer), ETF (3%), Personal Income Taxes withholding brackets, and generating printable monthly payslip statements.
View Salary Guide →PIN & Password Lock
Configure startup security, change master unlock PIN/password, understand local key storage, and find out what to do if you forgot your lock code.
View Security Guide →Frequently Answered Questions
Click any question to view detailed step-by-step instructions.
To create an encrypted backup:
- Open MoneyMate Vault and navigate to the Backup tab from the sidebar.
- Click Start Encrypted Backup.
- Select your preferred storage folder (e.g. your Documents, USB Drive, or a local Google Drive / OneDrive sync folder).
- MoneyMate Vault serializes and encrypts your entire database into a secure
.encpackage.
To restore a backup on any Windows PC:
- Navigate to Backup → Decrypted Restore.
- Select your saved
.encbackup file. - Provide your Master PIN / Password when prompted. The application validates data integrity and instantly restores your ledger.
MoneyMate Vault uses official Microsoft Store in-app commerce APIs (Windows.Services.Store).
All transactions are billed directly to the payment method attached to your Microsoft Account (Credit
Card, PayPal, or Microsoft Gift Card).
Re-activating Pro on a new PC: Simply sign in to the Microsoft Store on your new Windows PC with the same Microsoft Account used for the purchase, install MoneyMate Vault, and the app will automatically recognize your active Pro license.
Subscription Cancellation & Refunds: You can manage or cancel your subscription at any time by visiting account.microsoft.com/services. Refund requests are subject to standard Microsoft Store Consumer Terms.
Because MoneyMate Vault operates on a local client-side encryption model, your secret key is never sent to our servers. Consequently, we cannot remotely reset or bypass your PIN/Password.
If you lose your password and have not saved unencrypted exports, you can reset the application to its
default state by going to Settings → Reset Database or removing the local
database.json file in %APPDATA%\MoneyMate\. We strongly advise recording your
master password in a password manager.
MoneyMate Vault provides built-in statutory compensation calculators designed for standard employee contribution structures:
- Employee EPF (8%): Deducted from your basic earnings and eligible fixed allowances.
- Employer EPF (12%): Calculated as an employer contribution toward your retirement fund.
- Employer ETF (3%): Statutory trust fund contribution by the employer.
- Income Taxes: Customizable tax withholding field allowing you to record exact personal income tax deductions.
You can adjust these parameters anytime in your Employee Profile or customize them on each individual monthly payslip entry.
No. Absolutely not. MoneyMate Vault is built with zero advertising code, zero tracking SDKs, and zero telemetry analytics. Your data never leaves your personal computer. Review our complete Privacy Policy for full legal and technical guarantees.
Contact MoneyMate Vault Customer Support
Need help with an issue or have feedback? Reach out directly to our engineering team.
Direct Contact Options
We typically reply within 24–48 business hours. For fastest service regarding Microsoft Store purchases, please include your Store Order ID.